Frequently Asked Questions
Everything you need to know about your Palmetto Moon experience.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and accessories?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items are final sale.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are looking into expanding our shipping options in the near future.
How do I know which size to order?
Each product page includes a detailed size guide. Since we carry multiple brands, we recommend checking the specific measurements provided for each item to ensure the best fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may contact our customer service team within one hour of placement to request changes, though we cannot guarantee modifications once an order is in fulfillment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.